I’ve spent most of my career as an early employee at startups – HighWire Press, PokitDok, uncleCare – which means I’ve done a lot of things. Product management, program management, front-end development, operations. Whatever needed doing.
What I figured out along the way is that the work I’m actually best at is the layer underneath all of it. The systems and processes that let a team function. The infrastructure you have to build when there’s no playbook yet. I’m the person who notices what’s broken and goes and fixes it – whether that’s migrating a team off a dead-end tool, building onboarding from scratch, or designing workflows that help a small team punch above its weight.
I’m also fluent in AI tools – Claude, ChatGPT, Perplexity – and I use them as actual work tools, not novelties. Same with Zapier. I’ve built automations that save me real time every week, and I’m always looking for the next thing that shouldn’t still be done by hand.
I’m looking for business operations roles at small to mid-size tech companies where I can do what I’ve always done: figure out how things should work and build the systems to make it happen.
Let’s talk: LinkedIn or erika@thejurneys.com.
